Background
Mr. Jahangir Javed has over 15 years of professional experience specialization in Operations, Training, Administrations, Logistics, Organizational Structure and Project Management. Possessing excellent management and leadership skills, he started his career in Event Management in 2006 and, after few years, joined the Pathfinder Group. During his tenure within the Pathfinder Group, he has held various appointments, in 2017 he was promoted to Regional Head for Cash-in-Transit (CIT) Services for South Region (Sindh & Balochistan) and in 2019, promoted to Resident Director for the Group Companies. In January 2022, he was upgraded to the position of Chief Operating Officer of Wackenhut Pakistan (Pvt) Ltd. He has been a regular member of the Pathfinder Group’s Pakistan Breakfast event at the World Economic Forum since 2016, among other regular events.
The Pathfinder Group includes the two largest private security companies in Pakistan: Security & Management Services (Pvt) Ltd which has three divisions (Guarding Division, Electronic Safety Services, and Research Collection Services), and Wackenhut Pakistan (Pvt) Ltd. The Pathfinder Group also has a Financial Services & Technology Division which includes Virtual Remittance Gateway (Pvt) Ltd (VRG), i3 Pathfinder Solutions (Pvt) Ltd and iPath (Pvt) Ltd.
Mr. Jahangir Javed holds a Bachelor’s Degree in Commerce from the University of Karachi and has attended numerous workshops locally and internationally and holds International Certification in Security and Training from Petroc College, University of Oxford.
Interview
Q. What kind of services does Wackenhut Pakistan provide and how does it distinguish itself from other vendors?
Ans. Wackenhut Pakistan known as a cash-in-transit (CIT) company specializes in providing secure transportation and handling of cash, valuable assets, and sensitive documents. The company offers a range of services tailored to meet the specific needs of businesses, financial institutions, and government organizations.
The services provided by Wackenhut Pakistan include:
Cash Collection and Delivery: Secure pickup and delivery services for cash deposits and withdrawals, ensuring the safe and efficient movement of cash and valuables between banks, ATMs, retail stores, and other businesses.
ATM Replenishment: Refilling ATMs with cash and facilitating withdrawals from CDMS. They collect money from secure vaults, transport it to ATMs, and restock the machines to ensure they have sufficient funds for customers’ withdrawals. They also provide effective solutions for required maintenance of ATM machines.
Cash Processing: Cash processing services, including counting, sorting, and verifying cash. This helps businesses streamline their cash management processes, ensuring accuracy and efficiency in cash handling.
Vaulting (Safekeeping): Maintains highly secure vaults and facilities where cash, valuables, and important/sensitive documents can be stored.
Security Expertise: Wackenhut specializes in providing high-level security for cash and valuable assets during transportation. They provide trained security personnel, using armored vehicles, and implement strict security protocols to safeguard against theft, robbery and other threats.
Regulatory Compliance: Wackenhut has extensive experience in adhering to legal and regulatory requirements related to cash transportation and handling. They ensure compliance with industry standards, government regulations, and financial institution guidelines.
Trained and Professional Personnel: Wackenhut employs trained and trustworthy personnel who are skilled in handling cash and valuables with utmost care. They undergo rigorous background checks conducted by RCS Division (SMS), NADRA, and Police/Special Branch verification. Furthermore, they receive specialized training to ensure the highest level of security from our sister parent company SMS, where they serve two years minimum to assess their proficiency, loyalty, and trustworthiness.
Armored Vehicles: Wackenhut utilizes built-in armored vehicles equipped with advanced security systems such as GPS tracking and secure compartments. Our vehicles are designed to withstand attacks and protect the contents being transported.
Q. Tell us about your new venture CPC?
Ans. The main objective of a Cash Processing Center (CPC) is to streamline cash handling processes, reduce operational costs and improve overall efficiency for clients dealing with significant cash volumes. By outsourcing cash processing to our specialized center, businesses can concentrate on their core operations while relying on the expertise of professionals to effectively handle and manage cash.
Q. What factors are involved in managing risks associated with cash-in-transit activities?
Ans. Managing risks in cash-in-transit activities involves several key factors:
Threat Assessment: Analyze potential risks and threats associated with cash transportation.
Security Measures: Implement security systems such as armored vehicles, tracking devices, surveillance cameras, and also escort the vehicle.
Route Planning and Timing: Create secure and unpredictable transportation routes, crew members, and schedules.
Personnel Training: Train employees on security protocols, emergency response, and defensive driving.
Background Checks: Conduct thorough screenings and reference checks for employees involved in
cash-in-transit operations.
Cash Handling Procedures: Establish secure protocols for counting, depositing, and reconciling cash.
Communication and Monitoring: Maintain effective communication channels and utilize real-time monitoring systems.
Cooperation with Law Enforcement: Foster collaboration with local law enforcement agencies and share information.
Insurance Coverage: Obtain comprehensive insurance coverage tailored to cash-in-transit operations.
Regular Risk Assessments: Conduct periodic assessments and audits to identify vulnerabilities and improve security measures.
Q. Why does Wackenhut use armored vehicles for Cash in Transit services while many other companies use locally assembled semi-armored vehicles?
Ans. Wackenhut uses B5 level armored vehicles for enhanced security and protection during cash in transit services, setting them apart from other companies. These vehicles are designed to withstand various threats, including small arms fire and explosive devices like hand grenades and assault rifles. The presence of armored vehicles acts as a deterrent, making potential criminals less likely to target the vehicle. Wackenhut prioritizes the safety of its employees by providing a secure environment with armored vehicles. Compliance with official regulatory standards and insurance requirements is another reason for using armored vehicles. Utilizing armored vehicles enhances Wackenhut’s reputation for reliability and trustworthiness in the industry.
Q. Any hazards associated with Cash in Transit activities?
Ans. Cash in Transit activities involve the transportation of cash and valuables, but they also come with certain hazards and risks.
• Vehicles can be targeted by criminals looking to steal the valuable contents, posing a risk to employees and assets.
• Personnel may face violence or physical threats during armed attacks or robberies, leading to injuries or loss of life.
• There is a risk of collusion by individuals within the organization, which can benefit criminals or compromise security.
• Criminals may gather information to plan and execute robberies, highlighting the need for strong security measures and tracking devices.
Q. Is there any specific work place designed for this specific business?
Ans. There must be a secure and efficient workplace for Cash in Transit activities, which includes a secure facility with restricted access areas, implemented physical barriers, surveillance systems, and access control measures. We control and monitor entry and exit points using access control mechanisms to restrict unauthorized access.
We have designated a dedicated space equipped with secure vaults, cash counting machines, and surveillance cameras for cash processing, counting, and verification.
Wackenhut has established a specific area for parking, loading and unloading bay ensuring the implementation of adequate security measures. We also include emergency exits, evacuation routes, and conduct regular drills and training on emergency procedures.
Q. What are the criteria of allocating the duties and hiring the staff for this perilous job?
Ans. When allocating duties and hiring staff for Cash in Transit operations, it is crucial to consider specific criteria to ensure the safety and security of the job. The following criteria should be taken into account:
• Prioritizing candidates with relevant security experience or training in cash handling and transit operations.
• Conducting thorough background checks on potential employees to verify their credentials, employment history, and criminal records. This process can be facilitated by our company RCS.
• Placing importance on trustworthiness, integrity, and ethical conduct as essential qualities for potential candidates.
Q. Being COO how do you manage your cliental satisfactorily?
Ans. Ensuring client satisfaction is crucial for maintaining strong relationships and securing future business. It is important to have effective communication with clients, updating them on the status of their services, addressing any concerns promptly, and providing them with a dedicated point of contact for assistance. By understanding the needs and preferences of each client, we can offer personalized solutions that align with their specific requirements. Additionally, developing robust processes, sharing MIS report and systems helps minimize errors and delays. Building strong relationships with clients is achieved by building trust and continuously looking for opportunities to provide additional value. Positioning yourself as a trusted advisor and going the extra mile to exceed expectations are effective ways to strengthen client relationships and foster long-term partnerships.
Q. How has empathy helped you become successful in your career?
Ans. Empathy has been instrumental in my career success as a COO. By understanding and connecting with others on a deeper level, I have been able to build strong relationships based on trust and collaboration. This, in turn, has facilitated effective communication, allowing me to tailor my messages to different individuals and resolve conflicts in a constructive manner. Moreover, empathy has played a vital role in engaging and motivating my team, resulting in higher productivity and commitment. Through empathizing with clients, I have been able to better understand and meet their needs, ultimately enhancing their satisfaction and generating positive word-of-mouth. Additionally, empathy has sharpened my problem-solving abilities, fostering adaptability and resilience, and enabling me to be a more effective and compassionate leader.
Q. Sometimes there won’t be time to evaluate multiple options. How do you act in the face of ultra-tight deadlines?
Ans. When faced with ultra-tight deadlines, it is crucial to act decisively and prioritize tasks. This can be achieved by setting clear goals and quickly gathering the available information within the limited timeframe. Trusting your expertise and intuition becomes essential, and delegating tasks and maintaining effective communication help streamline the execution of tasks. Additionally, effective time management, embracing agile decision-making, and managing stress are vital in high-pressure situations. After the completion of the tasks, it is important to learn from the experience and seek areas for improvement, allowing for continuous growth and efficiency. By combining these strategies, I have successfully navigated ultra-tight deadlines in the past and achieved the desired outcomes efficiently.
Q. How do you keep track of a company’s progress?
Ans. It’s important to align with the company’s specific goals and regularly review and analyze data to identify trends, areas for improvement, and opportunities for growth. This provides a comprehensive view of the company’s progress, financial health, operational efficiency, customer satisfaction, and compliance with industry standards.
Q. Alongside managing clients, how do you manage the huge guard force and how do you motivate them?
Ans. Effective management and motivation of the guard force require an approach that recognizes the needs and goals of each individual. By creating a supportive environment, offering growth opportunities, recognizing achievements, and promoting open communication, it is possible to foster a motivated and dedicated guard force. Rewarding guards for their dedication and outstanding work helps to nurture a positive work environment and motivates them to consistently deliver their best. This can be done through verbal recognition, certificates, or incentives. In our case, we provide monthly bonuses to our entire guard force for achieving targeted milestones. Prioritizing the well-being of the guard force includes ensuring fair compensation and conducting regular health checkups for the employees and their families. We provide access to our own medical facility for these checkups and offer hospitalization in our panel on-board hospitals.
