Q. The concept and inception behind Futafut?
Ans. The idea behind the Futafut shopping app provides a digital marketplace (B2B2C) to serve Micro, Small, and Medium Enterprises (MSMEs) like retailers, restaurants, and home-based or women-owned businesses. We are promoting digital and documented economy culture in Pakistan by supporting digital payments only on our platform, freeing the customer from the hassle of carrying and managing cash. With our verified riders, we provide a level of trust to our customers that is unparalleled.
Q. What types of businesses can list their products on the Futafut shopping app?
Ans. We welcome all Micro, Small, and Medium Enterprises (MSMEs) including Marts, Restaurants, Grocery shops, Flowers shops, Apparel stores, Bakeries, etc. We are here to digitize them by giving them the Marketplace platform and the required Financial inclusion tools.
Q. Why does Futafut only support digital payments?
Ans. It’s our strategic and business decision to only support digital payment methods to promote a culture of digitization in Pakistan and to free customers from the hassle of carrying and managing cash. Our customers can pay for their purchases using various digital payment options such as credit/debit cards, mobile wallets, and online banking. This makes the payment process convenient and secure for our customers. However, MSMEs get equal benefits from digital payments. Financial reconciliation and settlements are very cumbersome and tedious tasks when you use Cash on Delivery. Most merchants receive inflows of cash once or twice a month at most but with digital payments, there is no such limitation. It also allows us to credit score the merchants and offer digital loans for the purchase of inventory.
Q. Why do users opt for the Futafut Prime app over competitors?
Ans. Consumers opt for the Futafut Prime app for several reasons: We provide a financially secure platform which is important for customers who value transparency and security when making transactions. We believe that cash is the enemy of digitization, hence our app only supports digital payment methods ensuring a secure payment process.
Q. How are the riders who deliver my orders verified and trained?
Ans. At Futafut, we take the safety and security of our customers and their goods seriously. To ensure the riders who deliver your orders are verified and trained, we conduct a thorough screening process before hiring them. Our riders are required to undergo background checks and extensive training on safe and efficient delivery practices. Additionally, we provide them with a GPS-enabled app to track their location and monitor their delivery progress. We take pride in our verified riders who are reliable and efficient in delivering your orders on time.
Q. What is Futafut’s Target Segment?
Ans. Our Futafut shopping app is designed to be user-friendly and accessible to all age segments. Whether you’re a teenager looking for the latest fashion trends, a working professional in need of household items, or a senior citizen searching for health and wellness products, our app has something for everyone.
Q. Customer Support and Refund Policy?
Ans. Our customer support team is available to assist with any queries or concerns round the clock. We take a personalized approach to customer service, treating each customer with care and respect. Our commitment to providing an amazing customer experience includes a streamlined refund process that is made possible by our digital payment system. Since we only support digital payment methods on our app, refunds can be processed swiftly, providing a quick and hassle-free experience for our customers.
Q. How does Futafut build customer trust?
Ans. We understand that building trust is essential to the success of our business, and we take several steps to ensure that our customers feel secure and confident when using our app. One of the ways we tackle the issue of trust is through our innovative product portfolio, which allows us to use digital payments that are transparent and robust for both consumers and retailers. By using digital payments, we provide a secure and seamless payment process that eliminates the need for physical cash handling and reduces the risk of fraud or theft.
Additionally, we provide retailers with sales analytics and support digital and mobile wallets, which creates a strong synergy between our platform and the businesses we work with. This means that retailers can easily track their sales and monitor their performance which builds trust and confidence in our platform.
